Shipping & Delivery Policy

At 16Bazar, we aim to provide a reliable, transparent, and convenient delivery experience for every order. This Shipping & Delivery Policy explains how shipping charges, delivery times, order processing, and delivery-related issues are handled.

Order Processing

After an order is successfully placed, it will be reviewed and processed by the 16Bazar team. Customers may be contacted if additional confirmation is required before dispatch.

Orders are generally processed during regular business operations, subject to product availability and order verification.

Delivery Areas

16Bazar delivers products to customers across supported locations in Bangladesh through available courier and delivery partners.

Delivery availability may vary depending on the customer’s location, product type, courier coverage, and operational conditions.

Shipping Charges

Shipping charges are calculated based on factors such as:

Delivery location
Product weight
Package size
Courier service
Additional weight, where applicable

The applicable delivery charge will be shown during checkout before the order is confirmed.

Shipping charges may be updated from time to time based on courier costs and operational requirements.

Estimated Delivery Time

Estimated delivery time may vary depending on the delivery location.

Typical delivery periods may be:

Inside Dhaka: approximately 1–3 business days
Outside Dhaka: approximately 2–5 business days

These timelines are estimates only and may change due to courier delays, public holidays, weather conditions, high order volume, transportation issues, or other circumstances beyond our direct control.

Delivery Confirmation

Customers are requested to provide a correct:

Full name
Mobile number
Complete delivery address
Area or location details

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

Receiving Your Order

When receiving your order, please check the package carefully.

If the package appears significantly damaged or there is an issue with the delivered product, contact 16Bazar Customer Support as soon as possible.

Any return, refund, or replacement request will be handled according to the applicable Return, Refund & Replacement Policy.

Failed Delivery

A delivery may be unsuccessful if:

The customer cannot be reached
The mobile number is incorrect or unavailable
The delivery address is incomplete or incorrect
The customer refuses to receive the order
The courier is unable to access the delivery location

In such cases, the order may be returned to 16Bazar or rescheduled where possible.

Additional delivery charges may apply for re-delivery depending on the circumstances.

Delivery Delays

Although we try to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

16Bazar will make reasonable efforts to assist customers and provide updated information where available.

Changes to Delivery Information

If you need to change your delivery address or contact information after placing an order, please contact Customer Support as soon as possible.

Changes may not be possible once the order has already been dispatched.

Contact Us

For delivery status, shipping charges, courier-related issues, or other delivery assistance, please contact:

Hotline: +8809696722103
Email: support@16bazar.com
Website: www.16bazar.com

16Bazar is committed to providing a smooth, transparent, and dependable delivery experience for every customer.

Shipping & Delivery Policy