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16Bazar is an e-commerce marketplace in Bangladesh where customers can discover and purchase a wide range of products offered by 16Bazar and independent sellers or vendors.
Select your preferred product, choose the required options such as size, color, or quantity where applicable, add the product to your cart, and proceed to checkout. Provide the required delivery information, select your preferred payment method, and confirm your order.
Depending on the available checkout options, you may be required to sign in or create an account before completing an order. Having an account also makes it easier to view orders and manage your information.
Available payment methods may include:
Payment options may vary depending on the product, seller, order value, or delivery location.
After successfully placing an order, an order confirmation will be displayed and/or sent through the available communication method. You can also check your order information from your 16Bazar account where available.
You can easily track your order using the 16Bazar Track Order service. Visit the Track Order page and enter the required order information to view the latest available status of your order.
You can also check your order details and status from the My Orders section of your 16Bazar account.
Delivery time depends on the delivery location, product availability, seller processing time, courier service, public holidays, and other operational factors.
The applicable or estimated delivery timeframe will be communicated through the website, order information, or relevant delivery communication.
For further details, please review the Shipping & Delivery Policy.
Delivery charges may vary based on the delivery destination, shipment weight, courier rate, seller, and applicable shipping rules.
You may request cancellation before the order reaches a stage where cancellation is no longer operationally possible, such as after dispatch or handover to the courier.
If you need to cancel an order, contact 16Bazar Customer Support as soon as possible.
Eligible products may be returned according to the 16Bazar Return & Refund Policy.
Return eligibility may depend on the product category, condition, reason for return, and the time within which the issue is reported.
Please contact 16Bazar Customer Support as soon as possible and provide your order information along with relevant photos or other evidence where required.
The issue will be reviewed according to the applicable Return & Refund Policy.
Eligible refunds will be processed according to the 16Bazar Return & Refund Policy and the applicable payment or refund method.
Processing time may vary depending on the payment method and circumstances of the refund.
Replacement may be available for eligible products, including certain damaged, defective, incorrect, or incomplete products.
Eligibility and conditions are subject to the applicable Return & Refund Policy.
No. 16Bazar operates as an e-commerce marketplace. Products may be offered directly by 16Bazar and/or by independent sellers or vendors using the platform.
Seller information may be displayed on the relevant product page where applicable.
Warranty availability depends on the individual product.
Where applicable, warranty or after-sales service may be provided by 16Bazar, the seller, manufacturer, distributor, or an authorized service provider. Customers should check the product information and warranty conditions before purchasing.
Product prices may change due to promotions, seller pricing, supplier costs, market conditions, or other commercial factors.
The applicable product price will be displayed on the platform when you place your order.
Coupons, vouchers, campaign discounts, cashback, and other promotional offers may have specific conditions such as validity periods, minimum order values, eligible products or sellers, and usage limits.
Applicable conditions will be provided with the relevant promotional offer.
Where supported by the platform, products from different sellers may be added to the same shopping cart.
However, products may be processed or shipped separately, and delivery charges or delivery times may vary between sellers or shipments.
An order may be cancelled for reasons such as product unavailability, unsuccessful payment verification, incomplete delivery information, pricing or technical errors, seller-related issues, or security and fraud-prevention checks.
Where appropriate, the customer will be informed about the cancellation.
If you are unable to receive your order, contact 16Bazar Customer Support or the assigned courier as soon as possible where courier contact information is available.
Repeated unsuccessful delivery attempts may result in the order being returned or cancelled.
Businesses or eligible sellers interested in selling through 16Bazar may use the available Sell on 16Bazar / Seller Registration facility.
Seller registration, verification, product listing, commissions, payments, and marketplace activities are subject to applicable seller terms and policies.
For assistance regarding orders, payments, delivery, returns, refunds, products, or other services, customers can use the official Contact Us or Help Center facilities available on 16Bazar.
Website: 16Bazar.com
E-mail: info@16bazar.com