Return, Refund & Replacement Policy

Return, Refund & Replacement Policy

At 16Bazar, we are committed to providing customers with a reliable and satisfactory shopping experience. If you receive a damaged, defective, incorrect, incomplete, or otherwise eligible product, you may request a return, refund, or replacement in accordance with the conditions stated below.

1. Eligibility for Return, Refund or Replacement

You may request a return, refund, or replacement if:

• You received a damaged or defective product.
• You received the wrong product.
• The product is incomplete or important parts/accessories are missing.
• The product is materially different from the description, specifications, or images shown on our website.
• There is another valid issue accepted by 16Bazar after review.

2. Request Timeframe

Customers must report an eligible issue and submit a request within 3 days of receiving the product.

Requests made after this period may not be accepted unless otherwise required by applicable law or approved by 16Bazar in exceptional circumstances.

3. Conditions for Return

To be eligible for return, the product should:

• Be in its original condition, except where limited use was reasonably necessary to identify a defect.
• Include the original packaging, tags, labels, accessories, manuals, warranty cards, and other supplied items.
• Include valid proof of purchase, such as the order number or invoice.
• Not be damaged due to misuse, negligence, improper handling, or unauthorized modification by the customer.

16Bazar may inspect the product before approving a refund or replacement.

4. Evidence Requirement

For damaged, defective, incorrect, or incomplete products, customers may be required to provide:

• Clear photos of the product and packaging.
• An unboxing video, where available.
• Any other evidence reasonably necessary to verify the issue.

Customers are advised to record an unboxing video for valuable or fragile products where possible.

5. Replacement Policy

If the returned product is verified as eligible and the same product is available in stock, a replacement may be provided.

If the same product is unavailable, 16Bazar may offer:

• A replacement with another suitable product with the customer's agreement, or
• A refund, subject to approval.

Replacement is subject to product availability and verification of the claim.

6. Refund Policy

A refund may be provided when:

• An eligible returned product has been received and verified.
• A replacement is not available.
• The customer is otherwise eligible for a refund under this policy.

Once approved, the refund will be processed through an available and appropriate payment method.

The time required for the refunded amount to appear may vary depending on the bank, mobile financial service provider, payment method, or other relevant service provider.

7. Delivery and Return Charges

If the return or replacement is required because of an error attributable to 16Bazar or the seller, such as a damaged, defective, or incorrect product, the applicable return or replacement delivery cost will generally be borne by the responsible party.

If a return is accepted for another reason, any applicable return or delivery charges will be communicated to the customer before processing.

8. Non-Returnable Products

Returns, refunds, or replacements may not be accepted for:

• Products damaged due to customer misuse or negligence.
• Products that have been altered, modified, washed, or improperly used.
• Products with missing essential packaging, tags, accessories, or components.
• Personal-care, hygiene, perishable, or similar products where return is restricted for health or safety reasons after opening or use.
• Products specifically marked as non-returnable, except where the product is damaged, defective, incorrect, or materially different from its description.

9. Change of Mind

Returns or refunds solely because of a change of mind, personal preference, or no longer needing the product are generally not accepted unless otherwise stated on the product page or approved by 16Bazar.

Customers are encouraged to review product details, size, specifications, compatibility, and other relevant information before placing an order.

10. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once the order has been dispatched or handed over to the courier, cancellation may no longer be possible. After delivery, the applicable return, refund, or replacement conditions will apply.

11. Marketplace Products

16Bazar may list products from third-party sellers through its marketplace.

For such products, the relevant seller may participate in verification, inspection, return, replacement, or refund processing. However, eligible customer requests submitted through 16Bazar will be handled according to the applicable policy and circumstances of the order.

12. How to Request a Return, Refund or Replacement

To submit a request, please contact 16Bazar Customer Support and provide:

• Customer name
• Order number
• Registered phone number
• Product name
• Description of the issue
• Relevant photos or video, where applicable

Our support team will review the request and provide further instructions.

13. Verification and Final Decision

All return, refund, and replacement requests are subject to reasonable verification.

16Bazar reserves the right to reject claims that do not meet the conditions of this policy, while respecting applicable consumer protection laws and customer rights.

14. Policy Updates

16Bazar may update this Return, Refund & Replacement Policy from time to time to reflect changes in services, operational procedures, or applicable requirements.

Any updated version will be published on the 16Bazar website.

16Bazar
Shop with Confidence.